This policy is effective as of May 25th, 2018.
What information do we collect? We collect information about you when you provide it to us and when you use GTmetrix, as described below.
Information you provide to us We collect information about you that you provide to us:
Basic Account information: If you register for a GTmetrix account, we collect your name (optional) and e-mail address. Payment information: If you sign up for a GTmetrix PRO account, we collect your payment information. Test details: If you use the test options (e.g. Cookies, HTTP authentication) when performing a GTmetrix test, those settings are saved for future tests. Communications with us: If you contact us via the Contact form, e-mail or social media, this information is collected. Information we collect automatically We also collect some information automatically:
Google Analytics: a web analytics service provided by Google Inc.
Our Google Analytics is configured to disable all data sharing options (i.e. our Google Analytics data is not shared with other Google products and services). Google Analytics' advertising features are also disabled (i.e. Remarketing and Advertising Reporting features).
You can disable Google Analytics tracking completely by using the Google Analytics Opt-out browser add-on.
How do we use this information? We use the information mentioned above to:
Provide and personalize GTmetrix: We use your information to provide services to you (e.g. monitoring alerts) and to personalize your GTmetrix experience. Communicate with you about GTmetrix: We use your contact information to send you e-mail directly relating to GTmetrix (e.g. account validation, onboarding, PRO subscription, monitored page alerts). If you have opted-in, we also send you other non-essential GTmetrix e-mail (e.g. Newsletter, Tips and Insights, Promotions). You can change your communications settings from the Account page. Resolve customer support issues: When you contact us for support, we may use your information to help resolve your problem. Improve GTmetrix: We use usage information and customer feedback to identify issues with GTmetrix and make improvements to the service. Monitor and prevent security issues with GTmetrix: We use logs and usage information to monitor for suspicious or fraudulent activity. Do we share this information? We do not share, sell, rent or trade your private personal information with third parties without your consent, except in the following circumstances:
Service Providers working on our behalf (Sub-processors): We use third-party Service Providers to provide specific services for GTmetrix. The following third-parties have limited access to specific information (as needed): Recurly, Inc (United States): Billing and subscriptions. Bambora, Inc (Canada): Payment processing. Stripe, Inc (United States): Payment processing. Zendesk, Inc (United States): Customer support. To comply with Laws: If we receive a request for information, we may disclose information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process. How do we store and secure this information? Information storage and security No service is 100% secure, but we work hard to ensure that we use best security practices when processing your information. Your information is stored as long as necessary at the following locations:
General account and report information: Carbon60 Operating Co. Ltd. (Canada) Payment information: Recurly (United States) Customer support communications: Zendesk (United States) We do not store credit card information or any other sensitive information on our own servers.
Update and deletion of information The following data can be accessed and updated:
General account information: Your Name, E-mail and communication preferences can be accessed and updated from the Account page. Payment information: Your credit card details can be updated from the Payment Update page. Test details: Test options (e.g. Cookies, HTTP authentication) can be accessed and updated from the report's Page Settings menu. You can delete your account and associated data by requesting an account deletion (if you are a GTmetrix PRO user, you must cancel your plan first). If you would only like to update/delete specific data, please contact us.
Note that we may need to retain certain information (e.g. logs) for record keeping purposes. Any data retained will be anonymized (except IP).
Cookie Details A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information.
Strictly Necessary (i,e GTmetrix functionality) These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
metrix_session analytics_consent previewCols password-reset email-validated Analytics (Google Tag Manager, Google Analytics) These cookies allow us to count visits and tdraffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
GTmetrix 900 - 675 West Hastings St Vancouver, BC V6B 1N2 Canada